PetSmart

Took my dog Buster to grooming and everything went well between his evaluation and the transfer. My guy came out looking and feeling like a million bucks. I know it’s hard work because we seek professional help now with his grooming as he continues to grow. The team did a phenomenal job and I wanted to mention our good experience today. As pictured.

Well. It's my dog first time for grooming service here. I paid tips for bather since my dog is a big size husky. But When We got home I found part of fur in his back are still sticky together, Seems like bodywash residue. Even it took 3 hours to wash him, it is still not well done. I called back to store, a male service picked up phone call, He said I can wash down by myself or bring him back tomorrow, i asked Even I don't have any appointment? He said call back tomorrow early morning like 7am to see if there are busy or not. I felt like what? And then he said I'm sorry and hanged up the phone. Seems like he is rushing to get off. I feel disappointed petsmart service is going to bad like that.

Can I just say that I'm so glad there are still Petsmarts?! Where else can you go to the zoo with your kids for free? My kids love going there to see the fish, birds, hamsters and all the other unique animals. Not to mention they have all of my pup's needs. While I might be able to find some stuff cheaper in other places (especially online) it's really nice to know I can quickly buy something when I need it. On top of that they offer training classes and grooming for your floofs. Thank you Petsmart for being around! Pic of my floof with her #1 favorite toy which is only $1 at petsmart 😁

I am very disappointed with my Santee, CA doggie daykamp store. I have been taking my border collie (Fridays) and mini schnauzer (every Monday) for 5 years. They totally enjoyed the interaction with the other doggies. This was displayed with excitement when I was ready to pick up UNTIL recently. My store has gone though a turn around of personnel lately. A month ago my border collie was laying in the corner, quiet and shivering WHICH SHE NEVER DOES. Personnel told me she was taking all the attention away from the other dogs and she needed a timeout. 😳 How do you do that? They kicked her out of doggie daykamp. Afterwards there was the doggie daykamp employee yelling at the dogs to "shut up". I was bothered with this and told management. They said they would address issue. Yesterday I picked up my schnauzer from his weekly daykamp. Employee again was yelling at dogs saying "shut up" as she is walking around looking at her cell phone. My schnauzer was very stressed when I got him and I asked what happened. There response was "he was in the corner shivering so we put him in a cage to calm him down". Again, this same employee was there yelling at barking dogs saying "shut up" where customers could see and here this behavior. Again,I talked with management Sad BUT I will no longer be taking my dogs there any longer for doggie daykamp. Unexceptable behavior by someone caring for my pet.